The New RealArcade - Frequently Asked Questions (FAQs)
Contents
Q1: What will happen to the games I have purchased and installed when I update RealArcade?
Q2: Will I be able to download all of my older games when I switch over to the New RealArcade?
Q3: Will there be a download queue in the New RealArcade? Right now, games must be downloaded one at a time. Is this going to stay this way?
Q4: Where is the "Coming Soon" section in the New RealArcade?
Q5: What becomes of RealArcade if I do not want to upgrade?
Q6: I'm concerned that the next game I download will upgrade me and I don't want to be upgraded yet.
Q7: Will the new service work better with Vista?
Q8: What are the minimum requirements of the New RealArcade? Will I have to update my computer?
Q9: Will I be able to play my games off line?
Please check for updates as we continue to add to this list. For additional information, or to comment on these FAQs, visit our message boards.
Q1: What will happen to the games I have purchased and installed when I update RealArcade?
A: All of the games you have purchased and installed will be available from the MyGames section of the New RealArcade. If for some reason you need to find and redownload a game you have previously purchased, visit RealArcade's MyAccount.
Q2: Will I be able to download all of my older games when I switch over to the New RealArcade?
A: Every game you have purchased will be available for download just as before. If you would like to redownload a game you have already purchased, visit RealArcade's MyAccount. You will need your account email address and password.
Q3: Will there be a download queue in the New RealArcade? Right now, games must be downloaded one at a time. Is this going to stay this way?
A: We are actively working on getting this feature into the new software.
Q4: Where is the "Coming Soon" section in the New RealArcade?
A: It's still there! You'll see it at the bottom left of the new homepage for RealArcade.com.
Q5: What becomes of RealArcade if I do not want to upgrade?
A: We certainly hope you'll like the New RealArcade enough to upgrade. If you don't want to upgrade, you'll always be able to play the games you have already purchased and downloaded through your old RealArcade software. However, once most users are on the New RealArcade, you will no longer be able to download new games or purchase demo games through the old RealArcade.
The primary reason for this is that the old software cannot support many of the "behind the scenes" changes we have planned for soon after the New RealArcade is officially released. These changes include features that simply are not compatible with the old software.
Q6: I'm concerned that the next game I download will upgrade me and I don't want to be upgraded yet.
A: While we sincerely hope that you will want to upgrade as soon as possible, the decision on when to upgrade will always be your choice. If you start to upgrade and then decide you're not quite ready, we have built the upgrade experience to give you an opportunity to cancel and return later.
Keep in mind that once most users are on the New RealArcade, you will need to upgrade in order to download the latest games, or to buy full versions of the demo games you previously downloaded.
Q7: Will the new service work better with Vista?
A: The New RealArcade is fully Vista compatible. Some games, however, are not. Many of our games are produced by other companies, and sometimes there are games we like so much that we want to get them on RealArcade.com even if they will not work for every customer. Generally, this is true of older games only. If you are concerned about a particular game, we list the system requirements on the game's product page.
Q8: What are the minimum requirements of the New RealArcade? Will I have to update my computer?
A: Since the new RealArcade is web browser-based it should run perfectly fine on any Windows-based computer that can run a browser. (We're working on Mac support.)
Your best bet is to make sure your browser and operating system are fully updated before you upgrade to the New RealArcade. It should still run below the minimum requirements for the majority of our games. So if you can play our games, you can most likely run the New RealArcade as well.
Q9: Will I be able to play my games off line?
A: YES! When you upgrade there will be a new icon on your desktop for RealArcade and this can be opened when you're off line to access your "My Games" section. You won't be able to make purchases, browse the catalog or redownload games (obviously!) but you can play any of your games from there. Also, you can access your games from the start menu regardless of your online status.
Thursday, May 01, 2008
Subscribe to:
Posts (Atom)
